Timeline
Work History
Overview
Work Availability
Skills
Education
Languages
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Abebe Bitew Demelash

Banker
Bahir Dar,AM

Timeline

Customer Service Cashier

Amhara Bank
05.2022 - Current

Customer Service Manager

Awash International Bank SC
01.2021 - 04.2022

Customer Service Executive

Awash International Bank SC
12.2016 - 05.2022

Accounting And Finance

Bahir Dar
10.2014 - 07.2016

Work History

Customer Service Cashier

Amhara Bank
05.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Executive

Awash International Bank SC
12.2016 - 05.2022
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Customer Service Manager

Awash International Bank SC
01.2021 - 04.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Education

Accounting And Finance

Bahir Dar
Bahir Dar
10.2014 - 07.2016

Languages

Amharic
Bilingual or Proficient (C2)
English
Advanced (C1)

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Abebe Bitew DemelashBanker