Customer Service Cashier
Amhara Bank
05.2022 - Current
Abebe Bitew Demelash
Banker
Bahir Dar,AM
Timeline
Customer Service Manager
Awash International Bank SC
01.2021 - 04.2022
Customer Service Executive
Awash International Bank SC
12.2016 - 05.2022
Accounting And Finance
Bahir Dar
10.2014 - 07.2016
Work History
Customer Service Cashier
Amhara Bank
05.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Executive
Awash International Bank SC
12.2016 - 05.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Customer Service Manager
Awash International Bank SC
01.2021 - 04.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Education
Accounting And Finance
Bahir Dar
Bahir Dar 10.2014 - 07.2016
Languages
Amharic
Bilingual or Proficient (C2)
English
Advanced (C1)
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