ABEBE ATALAY ALEBE
Addis Ababa,AA
Summary
Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 6 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Officer
Ahadu Bank S.C
09.2022 - Current
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns.
- Implemented new training programs for junior customer service officers, leading to improved performance levels.
- Streamlined communication channels between departments, resulting in faster resolution times for customer issues.
- Developed and maintained a comprehensive knowledge of product offerings, allowing for more effective issue resolution.
Customer Service Supervisor
Abay Bank S.C
02.2021 - 10.2022
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Officer
Abay Bank S.C
02.2018 - 02.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
Master of Arts - Public Financial Management
Ethiopian Civil Service University
Addis Ababa, Ethiopia08.2023
Bachelor of Arts - Public Administration And Development Management
Addis Ababa University
Addis Ababa, Ethiopia07.2017
Skills
- Active listening skills
- Communication skills
- Computer skills
- Customer service skills
- Interpersonal skills
- Problem-solving skills
- Time management skills
- Leadership skills
Timeline
Senior Customer Service Officer
Ahadu Bank S.C
09.2022 - Current
Customer Service Supervisor
Abay Bank S.C
02.2021 - 10.2022
Customer Service Officer
Abay Bank S.C
02.2018 - 02.2022
Master of Arts - Public Financial Management
Ethiopian Civil Service University
Bachelor of Arts - Public Administration And Development Management
Addis Ababa University
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