Abebe Abdeta
Gelan
Summary
Dynamic Senior Customer Relationships Officer with proven expertise at Cooperative Bank Of Oromia, specializing in strategic relationship building and client retention. Successfully increased sales through effective negotiation and collaboration, fostering loyalty and expanding the client base. Proficient in Microsoft Office, with a strong commitment to delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Senior Customer Relationships Officer
Cooperative Bank Of Oromia
04.2024 - Current
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Consulted with businesses to supply accurate product and service information.
- Negotiated prices, terms of sales and service agreements.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Researched and corrected customer concerns to promote company loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Relationship Officer
Cooperative Bank Of Oromia
02.2023 - 04.2024
Customer Service Officer
Cooperative Bank Of Oromia
10.2018 - 02.2023
Education
MBA - Business Administration
Rift Valley University
Bishoftu08-2022
Bachelor of Arts - International Trade And Investment Management
Arsi University
Asella,Ethiopia07-2018
Skills
- Client onboarding
- Strategic relationship building
- Customer retention strategies
- Sales promotion
- Customer relations
- Team building
- Sales expertise
- Client relations and retention
- Microsoft outlook, word, and Excel
Additional Information
I have many years of experience in import and export handling and working in credit aligned with my role in customer relations as per the rules of international trade. Specifically, I am specialized in handling letters of credit and CAD mode of payment.
Timeline
Senior Customer Relationships Officer
Cooperative Bank Of Oromia
04.2024 - Current
Customer Relationship Officer
Cooperative Bank Of Oromia
02.2023 - 04.2024
Customer Service Officer
Cooperative Bank Of Oromia
10.2018 - 02.2023
MBA - Business Administration
Rift Valley University
Bachelor of Arts - International Trade And Investment Management
Arsi University
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