Abdela Sura
Jimma,OR
Work History
Taxi Driver
Life in Dubay
Jimmaa, Oro
07.2025 - 07.2025
- Greeted customers and provided assistance with luggage.
- Assisted other drivers in need of help whenever possible.
- Collected fares according to established rates and ensured fare accuracy through use of meters and GPS systems.
- Delivered packages upon request when not transporting passengers.
- Responded promptly to customer inquiries regarding transportation options and estimated travel time.
- Performed minor maintenance tasks such as checking oil levels, tire pressure.
- Performed basic maintenance tasks such as checking fluid levels or tire pressure at the beginning of each shift.
- Maintained contact with dispatch office to receive instructions and updates on routes, traffic conditions, and special requests.
- Monitored traffic conditions to determine most efficient route.
- Adhered to company policies regarding cash handling procedures for fares collected from customers.
- Attended mandatory training sessions related to safety regulations or other topics as assigned.
- Maintained accurate logbook records including details of trips taken and income received during shift.
- Stayed informed of changing roads, detours, new addresses, traffic patterns and local events that could impact customer travel plans.
- Provided information about local areas such as points of interest or current or upcoming events when requested by customers.
- Ensured vehicle was clean and in proper working order before each shift.
- Communicated effectively with dispatchers via two-way radio system throughout shift.
- Assisted disabled passengers entering or exiting vehicles as necessary.
- Provided door-to-door service for passengers in a safe and courteous manner.
- Maintained detailed records of trips, including pick-up and drop-off times, mileage and fares collected.
- Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
- Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
- Participated in safety training sessions to stay updated on best practices.
- Reported any mechanical problems or needed repairs to supervisor immediately.
- Followed company policies and procedures at all times while on the job.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Maintained vehicle to maximize passenger satisfaction.
- Performed basic vehicle maintenance checks to ensure safety and reliability.
- Implemented marketing and other strategic plans to generate new business.
- Kept accurate records of mileage, fares, and daily expenses.
- Monitored fuel consumption and performed fueling duties as needed.
- Ensured vehicle met regulatory requirements and underwent scheduled inspections.
- Participated in training sessions on new technology or customer service practices.
- Provided excellent customer service, including assisting passengers with luggage and answering queries.
- Built rapport with regular customers to encourage repeat business.
- Implemented energy-saving driving techniques to reduce fuel consumption.
- Safely transported passengers to desired destinations, adhering to traffic laws and regulations.
- Assisted passengers with special needs, ensuring a comfortable and safe ride.
- Responded to booking requests via phone, app, or dispatch system promptly.
- Utilized GPS and city knowledge to determine best routes and avoid traffic delays.
- Supervised driver teams, created shift schedules and maintained reservation calendar.
- Offered riders information about local attractions and restaurants.
- Adapted routes in real-time based on road conditions and passenger requests.
- Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.
- Applied mathematical skills to determine fares and change.
- Resolved fare disputes diplomatically, maintaining a positive company image.
- Responded to specific locations at designated times to handle customer reservations.
- Managed cash and electronic payments for fares accurately.
- Greeted passengers warmly and professionally and engaged in conversation.
- Mastered advanced vehicle technologies and company's dispatch software for clear communication with customers and dispatch.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Understood and complied with vehicle safety laws and driving standards and kept passengers safe.
- Calculated correct fare accurately, fairly and transparently based on length of taxi ride.
- Learned and explained current area attractions, events and locations.
- Displayed active listening and offered positive resolutions to passenger concerns.
- Demonstrated innate navigational sense and expert GPS use and brought passengers to right place at right time.
- Assisted passengers with loading, unloading and stowing of luggage.
- Marketed and promoted services actively and earned top fares in company.
- Maintained vehicle in top operating condition and kept taxi interior and exterior spotlessly clean and inviting to passengers.
- Maintained clean and tidy vehicle interior for passenger comfort.
- Utilized downtime effectively for vehicle cleaning and minor repairs.
- Achieved consistently high customer scores due to exceptional service.
- Communicated effectively with dispatchers and other drivers to improve service efficiency.
- Handled emergency situations calmly and followed protocol for passenger safety.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Determined pickup assignments and shift schedule by checking in with dispatch service.
- Provided feedback to management on route issues or customer concerns.
- Cleaned vehicle regularly to maintain professional appearance.
- Conferred with dispatch to meet schedule targets and incorporate changes.
- Appeared at designated appointments according to schedule.
Timeline
Taxi Driver - Life in Dubay
07.2025 - 07.2025