Elias Nwabueze
Certified Techno-Functional Enteprise Analyst
Mckinney,TX
Summary
A motivated and seasoned tech-savvy Techno Functional analyst with experience working in financial services. Skilled in business strategy, creative problem solving and expert level in business planning and compliance Auditing. Able to communicate and collaborate effectively with a cross-functional team.
Resourceful Project Manager with 10 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
10
10
years of professional experience
2
2
Certificates
49
49
years of post-secondary education
Work History
Senior Coordinator Compliance and Quality Assurance
CAPITAL ONE FINANCIAL CORPORATION
08.2021 - Current
- Audit daily 100 client’s communications, chats, and tasks to ensure compliance to federal and state laws reducing errors by 60 percent
- Introduced best compliance training practice to ensure staffs learn and follow the compliance rules to easily identify fraud and business risks
- Review, audit client’s fraud task daily and provided feedback on road map to identify fraudulent trends
- Periodically meet with senior manager to suggest implementation of any changes to compliance laws to build company’s policy and procedure
- Audit task to ensure guidelines for UDAAP, ECOA, Reg E, MFA, CCPA and Reg Z requirements are followed which increased application success by 75 percent
- Effectively Review KYC and CIP tasks daily on customers funded application
- Engage in the compliance projects to identify paths to avert business risks using excel and tableau to monitor client progress
- Review client’s data using Microsoft excel, pivot table, google suite to identify risk and fraudulent activity and provide possible solutions that reduced risk to company and increased efficiency.
Analyst
04.2020 - 08.2021
- Identified risks and provided solutions for combating and reducing business losses
- Audit team quality assurance and analysis to ensure error free and adherence to compliance reducing departmental error by 70 percent
- Problem solve and anticipate/mitigate compliance issues that may arise from loan and business transactions
- Review and fund customer loans with accurate documentation to reduce fraud
- Analyze loan to collateral calculations to ensure accuracy using Reg Z guidelines
- Ensure accurate pay off checks are forwarded to the right recipients
- Deliver customer experience even in time of a global pandemic and reach out the customers to ensure their needs are sufficiently addressed which increased customer based to 95%
- Achieve set milestone with my team by funding 100% of targeted funds
- Achieve set milestone by delivering experience and funds analysis for client’s loan applications
- Deliver on bank's mission statement every day to customers in other to secure a long-lasting customer relationship.
Fulfillment Analyst
AMAZON
10.2019 - 03.2020
- Ensured customer orders were prepared, handled, and delivered safely
- Reviewed returns to ensure packages are returned to originating destination facility
- Ensured the right packages were processed and prepared for immediate shipment
- Delivered experience to customers by ensuring Amazon’s promise and commitment to customers and partners were met
- Topped the customer experience chart by delivering 98% services to customers across the States.
Graduate Assistant
SOUTHERN ARKANSAS UNIVERSITY LIBRARY
01.2018 - 05.2019
- Assisted students with accessing the library database and online journals to support achievement of their research and project objectives
- Performed problem solving for emerging issues and provided recommendations for project success
- Analyzed day to day performance and provided solutions to complex problems affecting those areas
- Managed customer relationships and ensured satisfactory results in the day by day running of the library.
Business Analyst
UNION SYSTEM LIMITED
08.2015 - 12.2017
- Reviewed new and existing businesses to identify problems and work out solution to solve complex problems
- Led a team of Six to resolve and revamp the company’s faulty processes that significantly improved performance
- Reviewed the business models using analytics software such as Microsoft excel, pivot and skills and relayed results to stakeholders and heads of departments for business growth
- Ensured the KPI and ERP models were identified and implemented for smooth running of various departments increasing business process by 65 percent
- Led a team of six team in the resolution of business challenges that increased profitability from the 20% to 50%
- Reviewed company contracts identified clients wants and helped in deployments of such contracts to ensure quality execution and improvement.
Sales and Marketing Manager
OLIVERANT INVESTMENT LIMITED
02.2012 - 08.2015
- B2B distribution and marketing of refined oil and gas products, while maintaining customer relationship and satisfaction
- Led and supervised a group of 15 professionals and reached our quota of 100% sales and goals every year for three years
- Increased quarterly sales from 60 to 80 percent
- Ensured my team-maintained professionalism and acted accordingly when dealing with customers by collecting monthly feedback from our business partners and clients
- Scheduled monthly visits and visited clients to ensure products were moving as expected
- Improved and advanced the company’s profile by supporting multi-million sales contracts that significantly increased company’s profit
- Earned best sales and marketing accolade: 2013, 2015
- Page 2 of 2
- Age 2 of 2
Education
Master of Business Administration -
Southern Arkansas University
Bachelors - Banking and Finance
University of Nigeria
Skills
Defined testing and acceptance strategies and determined quality assurance benchmarks
Regulations and compliance
Strategic planning
Policies and procedures
Business administration
Contract Management
Business planning
Business process re-engineering
Advanced problem solving
Accomplishments
- Resolved product issue through consumer testing.
- Achieved by introducing automation ERP system for entire end to end and achieved up to 90% operational excellence.
- Documented and resolved techno-functional analytical issues which led to structural mainstreaming for our enterprise.
- Supervised team of 59 staff members.
- Designed a company-wide safety awareness program, resulting in a 99% reduction in reported injuries.
- Completed the Business Process Automation Project on time and $250,000 under budget.
- Designed and launched the Business Process Automation Project, resulting in 65 % increase in market share for the company.
Certification
Business Analyst ( CBAP) - 12 months
Timeline
Senior Coordinator Compliance and Quality Assurance
CAPITAL ONE FINANCIAL CORPORATION
08.2021 - Current
Licensed Business Analyst
06-2021
Business Analyst ( CBAP) - 12 months
10-2020
Analyst
04.2020 - 08.2021
Fulfillment Analyst
AMAZON
10.2019 - 03.2020
Graduate Assistant
SOUTHERN ARKANSAS UNIVERSITY LIBRARY
01.2018 - 05.2019
Business Analyst
UNION SYSTEM LIMITED
08.2015 - 12.2017
Sales and Marketing Manager
OLIVERANT INVESTMENT LIMITED
02.2012 - 08.2015
Master of Business Administration -
Southern Arkansas University
Bachelors - Banking and Finance
University of Nigeria